Guarantee
Warranty
Goods will be supplied with the manufacturers guarantee/warranty and will correspond with their description and specification being free from defects in material and workmanship for a period of 12 months from delivery.
The Company (Ceonline Ltd) shall be under no liability under any warranty, condition or guarantee if the goods in question have not been paid for in full.
The Company shall be under no liability for any defects arising from incorrect installation, negligence, fair wear and tear, damage, incorrect use, or lack of maintenance including following manufacturer’s servicing recommendations.
Where applicable, parts and labour guarantee only applies to goods supplied in the UK Mainland. Some manufacturers operate a “return to base” guarantee whereby the goods must be returned to them, the Company does not offer replacement or loan equipment in these cases.
Consumable parts are not covered under guarantee, these include bulbs, door seals and glass.
The Company endeavours to handle all service calls quickly and efficiently, in order for us to do this the customer is required to complete a service request form. If a customer requests a service call and no fault can be found with the goods, then payment for the call will be taken from the service request form.
Except in respect of death or personal injury caused by The Company’s negligence, the Company is not responsible for any consequential loss or damages connected to the breakdown or failure of goods supplied (including loss of business, contracts or profits).
Exclusions and Limitation of Liability:
Unless the buyer is acting as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all conditions, or warranties applied by statute or common law are excluded.
Ceonline Ltd makes no warranty for goods or products not manufactured by them. These goods or products are covered only by the original manufacturers guarantee if one exists. In no event shall Ceonline be liable for warranty/guarantee on any goods or products that they did not manufacture.
The buyer shall notify the Company within 3 days from the delivery date of any defect in the quality or condition of the goods or if the goods differ from their description/specification in any way. The Company shall have no liability for any defect or failure if the buyer does not report such a loss/defect in reasonable time.
In the event of any valid claim in respect of the quality or condition of any goods supplied by the Company that is notified under these terms then the Company reserves the right to repair or replace the goods or part in question, refund the price or part of the price of the goods at its sole discretion and shall have no further liability to the Buyer.
If a customer authorises a repair or work to a product within the manufacturers guarantee period that has not been authorised by the manufacturer then that repair/work may invalidate the product guarantee.
The Company shall not be in breach of contract or liable to the Buyer if any delay in supplying goods, or failure to perform any of its obligations in relation to the goods supplied was due to any cause beyond the Company’s reasonable control.
Consumer Protection Act 1987
If the Company incurs any liability under the above act in respect of an alleged defect in the Goods, they the Buyer shall indemnify the Company against the liability.
General
Should any of the conditions herein be in conflict with those of the Buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with English Law.
