Product Warranties

If you are experiencing an issue with your appliance, we recommend that you check the user guide first. There are often some troubleshooting questions that you can go through which could resolve your issue. We also recommend that you check that you have been using the item as instructed by the guide. This is because warranties can be void if you have not followed the manufacturer's guide / have misused the product.

If the above is applicable then the warranty call our will be chargeable, so we try to prevent this where possible.

Machine failures due to the following will not be covered under warranty:

  • Neglect
  • Incorrect Installation
  • Misuse
  • Insufficient Maintenance
  • Insufficient Cleaning
  • Scale Build Up

There are some manufacturers who prefer to deal directly with customers, if your product is one of the following brands, please call direct:

Bravillor
0844 692 222
Buffalo
0845 111 0538
Burco (Glen Dimplex)
03448 793 588
Caterlite
0845 111 0538
Caterlite
0845 111 0538
Dualit
01293 652 500
Electrolux
08444 631 263
Falcon
01438 363 000
Interlevin
01332 850 090
Hobart
0844 888 777
KitchenAid
01736 241 039
Lincat
01522 875 520
Menumaster
0845 111 0538
Merrychef
01483 464 902
Polar
0845 111 0538
Samsung Microwave
0844 3711 071
Samsung Laundry
0330 726 7864
True (Kroyair)
0121 440 5383
Waring
0845 111 0538
Whirlpool
03448 158 980


Please make sure that you have your serial number to hand, usually found on a sticker on the back of your product.

If you have checked the user manual and are sure that you have followed the instructions, you can request a warranty call out by downloading the below forms and emailing them to: info@ceonline.co.uk

Warranty Form For Gas Appliances

Warranty Form For Electrical Appliances